Policies and Procedures

We plan our day around your appointments.  Please have a mutual respect for our time. Your appointments are very important to us. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24 hours’ notice for cancellations.

STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY: Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and patients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a cancellation fee will apply.  

• Less than 24 hours’ notice will result in a charge equal to 100% of the reserved service amount and will be subject to a [rebooking fee of $30]. (This includes appointments where our service provider is unable to access the property, is turned away, or the patient is unavailable.)
• “NO SHOWS” will be charged 100% of the reserved service amount.
• Appointments made within the 24-hour period and need to be cancelled; the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.
• No show/no call for a pre-paid session schedule, will result 100% in redeeming the session.
• Any multiple services or combos must be held with a credit card. Multiple services or combos not cancelled 24hours in advance will be charged 100% of the reserved service amount. A credit card “HOLD” transaction may be made on your credit card to reserve the appointment time.
• Cancellations made sooner than [48 hours] before an appointment will be processed without penalty and will not be subject to a rebooking fee.
• If you are late for your session, your session will not be prolonged beyond the scheduled end time. It is the policy of the therapist to be on time for all sessions. Likewise, the client is expected to be on time for all sessions. If you are more than 15 minutes late for your scheduled session, it will be considered a no show, and billed accordingly.
• If American Post Ops cancels an appointment with less than [48 hours’ notice], a new appointment will be scheduled without penalty to the client, subject to appointment availability and patient convenience.
• In the event of inclement weather, such as rainstorms or other natural disasters, it may also result in the need for late cancellation or rescheduling. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergencies such as hospitalization, accident, acute illness, or inclement weather will generally not result in any session charges, but this is determined on a case-by-case basis.
• If you have any symptoms of illness or you or any member of your household has been diagnosed with COVID-19, or if you’ve had close contact with someone who has tested positive, please call immediately to cancel your appointment. There is no cancellation fee for suspected Covid infection.

CONFIRMATION CALLS/TEXTS: As a courtesy, we will call and text you to confirm your service appointments one business day prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee. To avoid a cancellation fee, please provide cancellation notice at least [24 hours] prior to your appointment. You can cancel or reschedule an appointment by sending us a text or call us at (949) 325-5324

A non-refundable deposit is required to book every new appointment for several services at our center, these services include but not limited to: Paramedical Micro Scar Camouflage Therapy, Non-Invasive Body Treatment, Plastic Surgery Post-Op Special Offer, Orthopedic Post-Op Special Offer, Special Event and etc.

Based on you service type you selected, a non-refundable deposit between $40-$500 is required to reserve your booking. The deposit will be deducted from the total cost of your treatment which is due the day of your appointment. Remaining balance must be paid in full. We accept cash and all credit cards.

All prepaid and discount services are not refundable. All prepaid and discount services must be paid for in full before sessions start. All remaining and outstanding prepaid balances are not refundable. 

Gift-cards are not refundable and cannot be redeemed as cash.

All retail sale items are final sale. Due to hygiene and safety reasons, all retail items cannot be returned/exchanged or refunded.

You may be subject to a rebooking fee [rebooking fee of $50]. (This includes appointments where there is a no show/no call, our service provider is unable to access the property, is turned away, or the patient is unavailable.)

American Post-Ops is a part of Health Quest Wellness Center, LLC. We are a professional clinical massage establishment. This location has video surveillance for the safety of staff and to prevent theft.

We follow HIPPA rules of conduct. Your safety and the safety of our staff is important to us. Without any exception, all clients/guest/patients are mandated to fill out the necessary intake forms, complete all necessary paperwork and be identified with a valid form of identification before session start. We will not serve anyone that refuses to be formally identified.

Our specialties are natural therapies, manual therapies, Traditional and Alternative Medicine. We do not provide any sensual services.  Sexual harassment is a crime and will be reported to authoritative agency. Any improper behavior or suggestion related to this matter will not be tolerated.

Even though we provide vesical internal organ manipulation, abdominal massage; all our touches and manipulations will be professional medical touches, touch with permission to sensitive areas and external only.

We do not tolerant improper behaviors and sexual harassment acts. If you physically or verbally harass the therapist, your session will be terminated immediately. And no refund of any kind will be issued to you. If we end a session due to any of the previously mentioned, you are still responsible for the entire session fee and you sacrifice any credit that you have accrued with us. If Sexual harassment ensues, the police will be notified.

Definition of Sexual Harassment: It is unlawful to harass a person (an applicant or employee) because of that person’s sex. Harassment can include “sexual harassment” or unwelcome sexual advances, requests for sexual favors, and other verbal or physical harassment of a sexual nature.

Harassment does not have to be of a sexual nature, however, and can include offensive remarks about a person’s sex. For example, it is illegal to harass a woman by making offensive comments about women in general.

EVERYONE SHOULD BE AWARE THAT THERE IS: Widespread person-to-person transmission  of COVID-19 in California .People with COVID-19 can spread the illness even when they feel or look well. High risk of severe COVID-19 illness in people older than 60 years or with underlying health conditions. No method to completely remove the risk of person-to-person spread of COVID-19 in a massage setting. Many services massage therapists provide are considered non-essential and most are considered non- urgent. No in-person appointment is risk-free, even if the patient and massage therapist appear well.

To help control the spread of COVID-19, treatment should be limited to patients with a clear and documented urgent medical need. While the proclamation allows massage therapists to continue providing essential health services, they are not required to do so. Massage therapists should weigh their own and their patients’ health risk when deciding whether to provide in-person services.

According to California State Health and Public safety and California Massage Therapy Council, medical massage is an essential service:

At American Post Ops/ a part of Health Quest Wellness Center, LLC, we are a medical based alternative health care center. As an alternative health care provider, we are an important supporting team for professional medical members of the healthcare system.

The primary treatment goal at our center is to provide ‘precision’ alternative health services to those who suffer from chronic pain and urgent in need of natural way to relief pain. Working together with physicians, our certified medical massage therapists aim to achieve the best possible health outcomes for the patients.

During the time of coping with COVID-19 Virus, to help control the spread of COVID-19, all treatment sessions at our center are limited to patients with a clear and documented urgent medical need and emergency cases only, where treatment is urgently medically necessary.

Currently, our center provides services only to patients with urgent medical issues. Examples include, but are not limited to, lymphatic overwhelm issues, severe whiplash, acute pain control; and orthopedic and plastic/cosmetic post-operative recovery massage for patient in needs. Without any exception, before patients can get services at our center, all patients will carefully undergo COVID-19 Health Screen and all patients must sign COVID-19 Liability Waiver/Release Form.

If patients have symptoms of respiratory illness (e.g., fever, cough, difficulty breathing) or COVID-19 symptoms, or if patients have a fever or respiratory symptoms, we will not provide treatment and will be referred out to get proper medical care immediately

BACKGROUND: The virus causing coronavirus disease-2019 (COVID-19), emerged in December 2019 and has since spread around the world, causing a global pandemic. Eighty percent of cases are mild, but severe disease and deaths are more common in the elderly (older than 60 years) and in those with underlying health conditions. Health experts are concerned that increasing transmission in our state and an increase in severe disease will limit the ability of our health care system to provide urgent care to all who require it.

ADDITIONAL RESOURCES:

https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/steps-when-sick.html

https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cleaning-disinfection.html

To be able to serve you with our best, we would love to learn to know  about your health as much as we can. Once you have registered with us, we will send you some intakes forms to fill out. Please completed them/have them printed and filled out before your session These forms contain medical questions pertaining to you and your health. Please fill them out to the best of your knowledge. Some of them take some time to fill out, as they are long and comprehensive. Please take your time to read and fill out all descriptions. If we have missed out to send you  certain forms,  please make sure to contact our office so you can get all the forms you need.

​All intake forms must be completed before your session start with us. We are HIPAA Compliant Facility. Your privacy is protected.

Note:

• Cancer survivors in-treatment or in recent-recovery (6 month after last treatment date), and patients with lipedema/lymphedema/ severe autoimmune conditions must get a “Physician’s Release” form signed and must bring it for their first appointment. Long term survivors do not need a “Physician’s Release” form signed to receive treatment.

• Plastic surgery patients and reconstructive surgery patients do not need a physician release from signed by their physicians. However, for the purpose of medical billing and reimbursement a “Physician’s Release Form” and “Prescription” are required.

If you are experiencing problems with the forms, please contact our office.